Online Store Instructions

Home

Product Info

Purchase

Downloads

Support

More...

Thursday, March 11, 2010

Purchase FAQs

Q. How do I activate options I have purchased now that I have a License ID and password?

Q. Can I get a CDrom shipped to me for installation rather than installing from your web site?

Q. I have purchased Birder's Diary - now how do I get it?

Q. I have purchased a taxonomic list - now how do I get it and start using it?

Q. Why doesn't my web site username/password work at the Online Store?

Purchase Birder's Diary Software and Taxonomic Lists

See our New Professional Instalation/Upgrade Service Option below!

Enter Online Store Here

Please Read Below First
Getting your Discount

If You are New to Birder's Diary

Before purchasing at the Online Store, you need to understand licensing for Birder's Diary. Please visit the Product Info > Licensing Explained page from the menu system above to learn more.

If you are new to Birder's Diary, to use it beyond the 30 day demo period you must purchase:

Either a Basic or Advanced User License, and
at least one taxonomic list that you will want to use. (e.g. ABA Birds of NA, Mammals of NA, Clements Birds of the World, etc.)

At the Online Store, you will see a list of options. These options fall into one of two categories:

User License
This will be either a Basic, Advanced or "Upgrade to Advanced from Basic" license for the latest version available.
Taxonomic List License
There are many available that cover many areas of flora and fauna. Some tax list licenses are upgrades from previous versions. These upgrades are offered at a reduced price for those that already hold a license for the previous year's version. This helps you to keep up-to-date at a much reduced cost.

Once you have decided, you can then go to the Online Store and purchase what you want. If you are a new customer, then you will specify a password and receive a License ID for each product option you purchase. If you have purchased before at the Online Store, then you will be prompted to logon again using your old customer id, email address or an existing License ID along with a password. Then, using Birder's Diary, you simply enter both your password and ID for each option purchased.You do this by:

Once installed, run Birder's Diary
Select Help | License Information
Click on the Unlock Now button (Note: you must be connected to the internet)
Enter your License ID and Password for each license you purchased.

Professional Installation/Upgrade Service

Many folks find computer tasks beyond logging in, running programs, surfing the web and reading and responding to e-Mails beyond their comfort zones. After all, you just want to use the darn thing, not spend time figuring out how to configure a peer-2-peer wireless network on your time off from your paying job!

We have gone to great lengths to make installations and upgrades with Birder's Diary among the easiest to be found in the industry today. And we continue to improve and enhance this process continuously. Nevertheless, many of you would rather have this done for you than spend time figuring out the nuances invovled in this process.

Due to popular demand, we now offer to complete any installation or upgrade for you for a one time fee of $49 (USD). This service can be purchased at the Online Store at any time. After that, you will be contacted by technical support via e-Mail, M-F 8-5 (Mountain Time GMT -07), to arrange a time to complete the installation or upgrade of Birder's Diary. When a time has been arranged, all you need to do is to go to the Desktop Sharing page, read the instructions and click on the Start Session button.

All that is required is that you have a reliable internet connection. This usually means everything but the worst dial-up connections. Reliable dial-up connections usually work just fine.

What you get with this service:

Complete installation/upgrade of Birder's Diary on one computer
All purchased products licensed and activated
All purchased taxonomic lists and checklists imported

Your product will be ready to run and use.

Purchase this service at your convenience anytime at the Online Store!

Getting Your Discount at the Online Store

While shopping at the Online Store, you will receive an Items in Your Shopping Cart page. This is where you will enter your Priority Code, if you have one. (It may not match the example below.)

Screen Shot of Online Store

Enter your Priority Code as shown above in the highlighted section and then click on the Update Cart button. NOTE: Due to time and cost involved, credit will not be given if you fail to enter a Priority Code during the checkout process.