KarenClarke 
Posts:8
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| 06/09/2008 10:54 PM |
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I set up a report in Life Lists for all birds I have seen in California. The preview looked good and attempted to print a report. The window next to the Output button displays the word print. When I click on the Output button, nothing happens. I don't have problems printing in other programs on my computer. What is wrong?
Karen |
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SteveO
Posts:286
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| 06/10/2008 8:17 AM |
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I am using version 3.6. What version are you using?
To the left of the Output button, I have a dropdown box. The choices are:
Printer, Printer File, 3 different HTML, PDF, Text, RTF and E-mail.
Do you have the same choices? Your note said Print, which is not one of my choices. |
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Regards,
Steve |
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KarenClarke
Posts:8
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| 06/10/2008 9:50 PM |
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I am using version 3.6. Yes, I have those choices in the drop down box to the left of the output button. You are correct. The choice is printer, which I selected.
Karen |
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jjones
Posts:2573
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| 06/11/2008 11:26 AM |
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HI Karen,
Just to be sure...
1. You select "Printer" from the dropdown (not "Print file")
2. Then you click the Output button.
After that you should get the standard Windows print dialog.
If you do not see it, see if it is hidden behind some other window.
Thanks,
Jeff |
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Birder's Diary Technical Support |
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KarenClarke
Posts:8
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| 06/12/2008 11:40 PM |
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I make sure I choose Printer, then hit the Output button. Nothing. I minimized all Birder's Diary windows, leaving a wide open Desktop. Still nothing. I checked my 3 printers in Control Panel. None had a print job waiting. The command to print doesn't seem to be reaching Windows Vista.
Karen |
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jjones
Posts:2573
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| 06/13/2008 12:32 PM |
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HI Karen,
I think it is time for me to have a look at your system. Would you be available this evening from 6-9pm MDT?
Please pick a time there and respond here.
Thanks,
Jeff |
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Birder's Diary Technical Support |
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KarenClarke
Posts:8
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| 07/13/2008 10:43 PM |
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Jeff,
Sorry I didn't respond to your 6/13/08 reply. I was away for a while. I would like for you to look at my computer. Please offer another window of time and I will answer you.
Karen |
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jjones
Posts:2573
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| 07/14/2008 9:50 AM |
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Hi Karen,
What about this evening between 6p and 8p Mountain Time?
Let me know,
Jeff |
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Birder's Diary Technical Support |
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KarenClarke
Posts:8
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| 07/14/2008 12:55 PM |
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Jeff,
Tonight between 6 and 8 mountain time (5 and 7 pacific time?) is fine. Let me know what I need to do.
Karen |
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jjones
Posts:2573
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| 07/14/2008 2:12 PM |
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Hello Karen,
Please post back here after 6pm MT when you are on your system. I will be monitoring and give you instructions at that time.
Thanks,
Jeff |
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Birder's Diary Technical Support |
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KarenClarke
Posts:8
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| 07/14/2008 4:23 PM |
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Jeff,
Got your reply. Will post here after 6 PM MT.
Karen |
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KarenClarke
Posts:8
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| 07/14/2008 7:02 PM |
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Jeff,
I'm ready.
Karen |
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jjones
Posts:2573
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| 07/14/2008 7:04 PM |
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Hi Karen,
When you get this, please
- go to the Support :: Desktop Sharing page on this site
- READ the instructions
- Click on the Start Session button
If you encounter problems, post back here or email me at jeff@birdersdiary.com.
Jeff |
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Birder's Diary Technical Support |
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jjones
Posts:2573
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| 07/14/2008 8:32 PM |
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Karen has an HP computer; 64-bit machine (most machines are 32-bit) with an HP printer.
This print issue is a known problem with HP printer drivers on 64-bit machines. HP should have a fix or update to this problem on their web site.
In the meantime, Karen - and others with such a setup - can output their reports to PDF format, then open the PDF file and print from there.
fyi
Jeff |
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Birder's Diary Technical Support |
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