magordon 
Posts:25
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| 01/09/2009 12:05 PM |
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I just bought a new computer running vista and I want to install my software. I am running version 3.6.49 of BD. Do I have to load the original version 3, then 3.5, then 3.6 or can I just load the lastest verision of 3.6. Do i need to load all the tax lists separetely or can I copy them off the old computer.
Mike Gordon |
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jjones
Posts:5332
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| 01/09/2009 12:22 PM |
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Hi Mike,
Very simple process.
- Install 3.6.49 from the Downloads page on this site onto your new computer. Do not start 3.6 after installation.
- The installation creates a Demo database in c:\birder's diary\data\database.mdb. Delete this file and replace it with a copy of your 3.6 database from your old system. Your old version of 3.6.49 may have put BD into c:\program files\birder's diary\data\.
- Now Activate your licenses using the instructions at the top of this page for activation on Vista.
That is it.
Let me know if I can help further,
Jeff |
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Birder's Diary Technical Support |
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magordon
Posts:25
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| 01/10/2009 7:05 AM |
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I used the license number and password from when i purchased 3.6 in 2006. When I entered the numbers, i get an error saying the information entered was not validated by the server. Please contact tech support
Mike |
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magordon
Posts:25
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| 01/10/2009 8:08 AM |
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I found the password and everything is loaded. Your instructions on transferring the data files worked like a charm. Even Petey works Thanks again jeff
Mike |
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jjones
Posts:5332
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| 01/10/2009 10:09 AM |
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Thanks for letting us know Mike.
Jeff |
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Birder's Diary Technical Support |
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charles
Posts:79
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| 01/12/2009 1:27 PM |
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Hi Jeff
Have tried to follow the above to install BD on a new laptop using Vista. Have downloaded 3.6.49 but cannot get to the activate window. It tells me it can't find database.mdb. What I have done is to delete the demo database and load my Birder's Diary Backup which it doesn't seem to recognise. Please advise.
Charles |
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jjones
Posts:5332
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| 01/12/2009 1:59 PM |
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Hello Charles,
Ok - so, the installation is probably fine; you deleted the Demo database. You put a copy of your backup in the /data directory in its place - I assume. The likely culprit is that you did not rename your backup file to "database.mdb".
Let me know on this please,
Jeff |
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Birder's Diary Technical Support |
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charles
Posts:79
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| 01/12/2009 3:06 PM |
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I renamed the file but it now says "already opened exclusively by another user or you need permission to view" Support info/tabid/58/default.aspx
My computer situation is that I had BD installed on two computers in two different locations. One of the computers was stolen so I have now got a laptop to replace one of the desktops and will carry it to the other location as required. At this moment I am using the same internet connection for both computers. Both are using Vista.
Charles |
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jjones
Posts:5332
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| 01/12/2009 3:55 PM |
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Hi Charles,
In this case, check the READONLY property on the file "database.mdb" using Windows Explorer. In Windows Explorer (My Computer) navigate to that file and right-click on it and choose Properties. On one of the TABs you will find a READOnly Checbox. Make sure it is unchecked and try again.
Let me know please,
Jeff |
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Birder's Diary Technical Support |
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charles
Posts:79
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| 01/13/2009 9:23 AM |
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Hi Jeff
Did that. No difference I'm afraid. Same problem message coming up.
harles |
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charles
Posts:79
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| 01/13/2009 10:02 AM |
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Jeff
I've now seen that every time I uncheck the ReadOnly box and try to proceed, the box automatically reinstates the check. How can I prevent this?
Charles |
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jjones
Posts:5332
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| 01/13/2009 12:07 PM |
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Hmmm - this sounds like a Windows issue. Reboot, change the ReadOnly again and see if that clears it up. Not sure why Windows would keep marking it as REadOnly unless the directory it is in is also readonly.
If the reboot doesn't clear it up, let me know and I will get onto your system and have a look for you.
Jeff |
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Birder's Diary Technical Support |
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charles
Posts:79
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| 01/13/2009 12:30 PM |
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| No change after rebooting. Could it have something to do with the file structure? At the moment it is under C:Birder's Diary/Data/Database.mdb |
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jjones
Posts:5332
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| 01/13/2009 12:52 PM |
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How about I get on and have a look?
- Go to the Support => Desktop Sharing page on this site.
- READ the instructions.
- Click on Start Session.
Jeff |
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Birder's Diary Technical Support |
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charles
Posts:79
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| 01/13/2009 1:03 PM |
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Will do
Charles |
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jjones
Posts:5332
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| 01/13/2009 1:14 PM |
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Hi Charles,
Thanks for letting me onto your system.
Instead of putting your database into the /data directory, you had created a subdirectory called "database.mdb" and then under that, you had the actual file "database.mdb".
Tricky Windows stuff - I know. All set now.
Let me know if I can help with anything else.
Jeff |
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Birder's Diary Technical Support |
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