Hi! Jeff,

I have received the RTE 35605 twice-once last night and just now.

Last night I was entering data using keyboard entry. It happened when I was trying to change the location.

Just now, I was entering data using keyboard entry. I clicked on the drop down box for the calendar. When I clicked on May 1, I got the error message.

The entire message is as follows:

Run-time error

'35605'

This item's control has been deleted.

When I click OK, BD closes.

This is the best I can describe what happens. It is unexpected so not concentrating on what I am doing but on the data being entered.

Thanks,

Jean Mullen

HI Jean,

Thanks for the details. If you check the forums - this has been discussed a few times and seems to be occuring more often - but still on less than 1% of installed computers.

This is a vague and inconsistent Windows error. It indicates that Windows has removed certain components.

I would be very interested if you could consistently reproduce this; as up to now - it has been a very random thing. And I have never seen it on any of my computers. If you can reproduce this with a given set of steps often enough, I would love to get onto your system and investigate to see if I can't find out what might be causing this and code a workaround.

Let me know please,

Jeff

Hi! jeff and Harris,

An update:

The error has occured several times over the last few months. While Harris has his errors while in Checklist mode mine occur in Keyboard Entry. The error occurs when changing date and then clicking on the Location box. Since I am entering old data from 1985, I change the date by clicking on the Date box and then typing over the date. (I have had it occur while using the dropdown box as well). Then when I put the cursor in the Location box and left click, I get the error message at times. Unfortnately when I try to replicate the sequence to see if I can deliberately cause the error I am not successful so far.

Best,

Jean

Jean/Harris:

Thanks for the info and updates. I have just tried many different times, on XP and Win7, to get this to happen by selecting a date and then clicking in the Location field. Nothing. But it seems that both of you have a common scenario; and that has us at least looking in the same place.

I wonder, what version of Windows each of you have? XP, Vista, Win7?

What types of computers each of you have (e.g. Dell, HP, Acer, etc).

Just looking for what each of you might have in common that could point to the problem.

Any special software? Hardware?

Thanks,

Jeff

Jeff,

I am currently using a Gateway desktop and running Vista. Not sure what you mean by "special software" but I do have iTunes, Norton, Excel, and a photo sharing software. (I am currently away from the house so that's what I remember.)  For external hardware I have an external drive for backups (which is not plugged in at all times)and at times I run a scanner (which is not currently being used) and of course a printer.

One other thought, the error seems to occur when I am entering data for a substantial period of time. I don't recall the error occuring when I enter a few days of sightings.  I will try to be aware of this when in BD.

Jean

Hi! Steve,

Sorry for the lack of clarity. What I intended to say was that longer sessions of data input (hours) rather than shorter sessions (less than an hour), the error is more common. Either session can have a number of location and date changes within it. I will try writing down how long the session was before the error occured, and how much input occured before the error to see if I can be more precise.

I don't recall it happening when I am in any other field, changing to another field except for date change, then location. I tend to change the date, then the location, then add a trip (if appropriate) before adding a sighting. In other words, I go through the Keyboard Entry form as presented starting with the Date/Time entry.

I can not make it happen and I would say it is random. The error does not occur all the time. However, when it occurs it is likely to happen again in the same session after I reopen BD. I have had it happen several times and just stop entering sightings in frustration.  I can not recall the error happening when using the other taxonomies (Butterflies or Mammals) but I use them less.

If you need further clarification, let me know!!

Jean

Excellent troubleshooting techniques Steve - thanks for adding this.

Here is my best guess based on researching this problem online. The fact that it tends to happen in long data entry sessions seems to be a big clue.

Jean and Harris, please tell me if this rings true for you. You are using BD for a long time; during which you also use other application (e.g. photo software, spreadsheet software, etc). After using one of the other applications and closing it, you come back to BD which has remained open during this time and start using it again. My guess is that the other application is using a library/system-file that is/was also in use by BD. But closing the other application unloads that library/system-file from memory (standard Windows memory management) and when BD attempts to use it again, it is no longer where it was originally mapped in memory and you get "RTE 35605 the item's control has been deleted".

Windows should keep track of an in-use count for all such library/system-files, but in this case, it loses track and therefore unloads th unknown (we don't know which it is exactly, but it could be the location control) control's code.

So, my question to you would be, which application might you normally use during long BD sessions? If it happens again in the future, try to immediately note what applications you have used prior to the error in additin to BD. I think this might be the key.

Thanks,

Jeff

Well - I only started thinking that way after reading several online reports of RTE 35605. There really is no reason for the application in question (BD in this case) to unload something it is using; but the problem comes from Windows erroneously unloading or unregistering an OCX/DLL/etc when another application is done using it. And this has, I think, something to do with the reference count maintained by the OS for these types of system files.

In the case of the Location dropdown and the Date widget, these are all Sheridan 3rd party controls (widely used in VB created applications) and their files are: SSDW3B32.ocx and sscala32.ocx respectively.

Is the ambiguous error complaining about one of these two? I don't know. And I don't know how to tell either. But, if each of these users might be using another application built on one of these two controls - it provides further evidence.

Jeff

Jeff, Steve and Jean-

A lot of good brainstorming going on here, thank you!

I am running XP on a Dell desktop. No exotic software loaded but do have Norton Internet Security running in the background. There's a good chance Outlook and Internet Explorer were running at the time I experienced the RTEs. Will try to replicate the problem and take notes per Steve's suggestions. I do remember creating a trip from within the entries dialog prior to a couple of the RTEs. I also added a new location under parent Ohio early in the session. And if memory serves prior to the 3rd RTE the location field was empty prior to clicking into it (this may have been the case for the first 2 RTEs as well). Not a marathon session but probably 1-2 hours duration. RTEs occurred within a 1/2 hour of one another then didn't occur again for the remainder of the session (~1/2 hour).

During a subsequent ~45 minute session this error did not occur.

Harris

Great detail Harris! Did you try to reproduce using these steps?

Are you using keyboard entry method or checklist entry method?

How did you get to the edit dialog? (Edit All, Edit Last buttons, or is it the Edit button from the new 3.7 Review window?)

And, to be sure, it seems that both you and Jean are using the mouse to move to the next field by clicking in that field instead of using the TAB key on your keyboard to move to the next field - right? This seems to be something in common, and I would think most folks use the TAB key to move from field to field.

I have tried to reproduce this by following your steps and using different Edit buttons, but did not on my computer.

Oh yeah - what version of Windows are you running (xp, vista, win7)? 32 or 64-bit?

Let me know if you can provide any more info on this please.

Jeff