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Subject: No Tutorial video access.
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GregB User is Offline Posts:17 Moderate Poster
12/19/2006 12:59 PM Alert 

I just bought the birders diary sw, downloaded the product, tax list, and checklist.   I want to watch the tutorials to speed up my product learning curve but I am having trouble accessing the tutorial videos.  What I have done:

Petey says go to help or the Pete Thayer Site.

I've gone to help and the fourth button for playing videos shows "not installed". I've gone to the downloads tab on the birders diary web site but do not see anything there to download the tutorials.

In help topics,  I see the "video tutorials"  listed individually in help but the links are not working.

The Pete Thayer site seems to have only info about the "Birds of ___ " products.  I do not see anything there for Birders Diary.

Thanks in advance for anyone who takes a minute to reply and hold my hand!!!

 

Good Birding,

Greg

jjones User is Offline Posts:5100 Veteran Member
12/19/2006 5:11 PM Alert 
Hi Greg:

No problem. Been out shopping today so sorry for the delay in responding.

Just reinstall BD from the Downloads page (Network Installation link). Choose "Run" when asked.

One of the windows has the option for downloading and installing the video tutorials. It is UNCHECKED by default - the reason you didn't get it the first time. This time check it and it will just download and install the tutorials. Just go through the rest of the install windows accepting the default options. Then the install will start and see that everything else is present but the tutorials and just install those. It will not overwrite any data you already have in your database.

Jeff

Birder's Diary Technical Support
GregB User is Offline Posts:17 Moderate Poster
12/20/2006 7:43 AM Alert 
Jeff - Got it. Love the videos. Licenses all activated. Observer set up. Primary locations in. Today I can start sightings!!! Thanks for great support.
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