Hi Jeff

My desktop computer underwent a clean install the other day, forcing me to reinstall BD3.6 along with everything else.  This I did with no problem except for 4 of the old BD taxonomic lists for which I have no record of the license key. 

Birds--ABA--North America--2004

Birds--BOU--Great Britain--2004

Birds--Clements--Extinct

Birds--Western Palearctic--2004

I’ve checked my order history on your website but  the tax lists concerned aren’t there, presumably because they are too old.   So can you tell me how to activate these lists? 

All the best

Fred Petersen, Reno, Nv

Hi Mike and Fred:

Both of you are suffering from the same thing.

Try this for me please, assuming you are both running 3.6.29 (or later if you are running a beta version), please do the following:

1. apply your 3.0 to 3.5 upgrade license (this is what activates the old 2004 tax lists)
2. apply your 3.5 to 3.6 upgrade license

If #1 complains about you not having 3.0 installed, then post back here to this thread with your two user codes from the Unlock by Email window (of the license information window) and I will have to do this manually.

Somewhere in the code process I changed it so that the upgrade to 3.5 from 3.0 no longer checks to see if you have v3.0. But I can't say for sure if your version will do it.

Thanks and sorry for the hassle,

Jeff

Also Fred.... I forgot to mention that you can get your old license IDs from purchases by logging into the Online Store. Just use the Purchase menu item on this web site and choose Logon to the Online Store.

Jeff

OK Jeff,

That seemed to work. I input the codes for 3.0 to 3.5 upgrade then the code for 3.5 to 3.6 and everything seems to work. I have all my taxonomies and BD appears normal. The problem is when I exit and and restart Bd a few minutes later get the window inthe attached file.

Mike

Ok - well others are running Vista without any problem. Others, including myself are running Norton 2007 without any problems.

But this problem is always something to do with antivirus software preventing writing to system directories and the registry. Are you sure you completely disabled Norton?

If so, then run the Desktop Sharing app and I will have a look.

Let me know,
jeff

Here is the NIS status window settings. I don't of anything else that can be turned off.

Mike