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ddietter

Posts:2

03/22/2007 2:57 PM	Alert
I have a problem similar to the one "brentb" had dated Dec 2005. This is part of what he said. I also have V.3.5.56 as he did. "When I tried to use the Report feature I received an error message. When I clicked the Report icon, a box marked as BDV35 popped up and it contained the following: "run-time error '380' invalid property value". All the time that this box was visible the "hourglass" symbol was visible on the screen." When I clicked the "OK" button in the BDV35 box, I got the options list (brenb didn't). If I clicked the "design" button, the entire program shutdown instantly." I couldn't find the final solution on the forums. I loaded some of my backup databases back to the time the program was still working. I got the same error.

jjones

Posts:5100 Veteran Member

03/23/2007 1:14 PM	Alert
Hi, 90% of these types of problems are fixed by re-running the installation. You will find the 3.5.56 installation at the bottom of the Downloads page. This is important: make sure you turn off ALL antivirus/firewall software for the duration of the installation. If this doesn't fix the problem, can you think of anything that happened on your computer between the time it used to work and when the error started appearing? What OS are you running? (e.g. XP, Vista, ME, etc.) Let me know, Jeff

Birder's Diary Technical Support

SusanS

Posts:14

03/12/2010 1:33 PM	Alert
Hi, I downloaded the updated Clements World Bird list this week. At the end of the download I got the following message: Some Errors occurred -- see log file! Import completed with erroneous records ignored Added 10745 cklst records Removed 10118 records 380 Invalid property value (SBarCtrl) contact technical support@wbd.com Here is a copy of my log: * Installation Started 03/08/2010 11:51 * Title: Birder's Diary Taxonomic List Installation Source: C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\ITCY1ODB\Birds-Clements-2009v641Ώ].exe \| 03-08-2010 \| 11:51:02 \| 618110 File Copy: C:\Birder's Diary\Clements2009v641-Added-Deleted.txt \| 02-18-2010 \| 15:19:54 \| \| 3246 \| 7d457e16 File Copy: C:\Birder's Diary\Birds-Clements-2009v641-Checklist.csv \| 02-18-2010 \| 15:33:50 \| \| 25396497 \| 4d7b272a File Copy: C:\Birder's Diary\Birds-Clements-2009v641.csv \| 02-23-2010 \| 15:10:04 \| \| 7596243 \| 6ed26d97 Date/Time: Following file not copied. File Copy: C:\Birder's Diary\Videos\ImportTaxList.swf Date/Time: Following file not copied. File Copy: C:\Birder's Diary\Videos\ImportTaxList.htm Date/Time: Following file not copied. File Copy: C:\Birder's Diary\Videos\standard.js Shell Link: C:\Documents and Settings\Susan\Start Menu\Programs\Birder's Diary\Import Taxonomic List Video.lnk Link Info: C:\Birder's Diary\Videos\ImportTaxList.htm \| \| \| 0 \| 1 \| 0 \| RegDB Key: Software\Microsoft\Windows\CurrentVersion\Uninstall\Birder's Diary Taxonomic List RegDB Val: 1 RegDB Name: NoRemove RegDB Type: 3 RegDB Root: 2 RegDB Old: 1 RegDB Key: Software\Microsoft\Windows\CurrentVersion\Uninstall\Birder's Diary Taxonomic List RegDB Val: v1.0 RegDB Name: DisplayVersion RegDB Root: 2 RegDB Old: v1.0 RegDB Key: Software\Microsoft\Windows\CurrentVersion\Uninstall\Birder's Diary Taxonomic List RegDB Val: http://www.BirdersDiary.com RegDB Name: HelpLink RegDB Root: 2 RegDB Old: http://www.BirdersDiary.com RegDB Key: Software\Microsoft\Windows\CurrentVersion\Uninstall\Birder's Diary Taxonomic List RegDB Val: Jones Technologies llc RegDB Name: Publisher RegDB Root: 2 RegDB Old: Jones Technologies llc RegDB Key: Software\Microsoft\Windows\CurrentVersion\Uninstall\Birder's Diary Taxonomic List RegDB Val: http://www.BirdersDiary.com RegDB Name: URLInfoAbout RegDB Root: 2 RegDB Old: http://www.BirdersDiary.com User Rights: Admin The files are indeed loaded in my Birders Diary folder but the new Clements is not in the license list when I go to help liscenses for activation. In addition, I can no longer pull in any of my lists to add species, BD tells me "No things are linked to this location." Yipes, help. Susan

jjones

Posts:5100 Veteran Member

03/12/2010 3:15 PM	Alert
Hi Susan, Wow - the trifecta of errors! No problems. Here's the solution: 380 invalid property - you can ignore that. I comes from minimizing the main BD window while the progress bar is in action at some point. Activating your new Clements license - it won't show up in the "Activated Licenses" list until you activate the license. Go ahead with the Unlock Now button. No things attached to this location - Sounds like your location performance table is corrupt. Easy fix. Open the locations window and add a test location with parent of World Now delete that new test location and close the locations window. The performance table will be rebuilt and all will be ok. Let me know if I can assist further. Jeff

Birder's Diary Technical Support

SusanS

Posts:14

03/13/2010 10:04 AM	Alert
Thanks for the help, Jeff. I rebuilt the location table as suggested and now all of the old lists work fine. Yes, I had minimized during download so that issue is explained. But, I can't seem to activate. I went at it via the add function when the window pops up telling me I don't have a license and then proceeded through the buttons toward activation. I also went thru the help/licensed list and clicked Unlock now. In both cases I get: The info entered not validated by the server. Please try again or contact Tech support. Yes, I am using the license Id # and the password number from my invoice. Yes, I am connected to the internet. yes, I am lost again! Or is that still.... Susan

jjones

Posts:5100 Veteran Member

03/13/2010 10:34 AM	Alert
Hi Susan, Well - 2 out of 3 ain't bad! You definitely want to activate via the instructions here: http://www.birdersdiary.com/Documentation/BDV37/BDV37/Activating_Your_Birder_s_Diary_Licenses.htm Using the Unlock Now button, the error you report indicates that you are not using the correct license ID and password. There are two passwords on your invoice. One is for the installation and one is for the license activation. See picture below. Make sure you are using the one for license activation in RED below. Let me know please, Jeff p.s. going out for some birding now. back later this afternoon/evening.

Birder's Diary Technical Support

SusanS

Posts:14

03/13/2010 12:22 PM	Alert
Gosh, it's so easy when you do it right. Thanks for the hand holding, Jeff. Hope you are having a good birding day, we are having a nor'easter today; only the ducks are happy. Susan

jjones

Posts:5100 Veteran Member

03/13/2010 6:07 PM	Alert
Great Susan! Glad all is working. Take care, Jeff

Birder's Diary Technical Support

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