I set up a report in Life Lists for all birds I have seen in California.  The preview looked good and attempted to print a report.  The window next to the Output button displays the word print.  When I click on the Output button, nothing happens.  I don't have problems printing in other programs on my computer.  What is wrong?

Karen 

I am using version 3.6.  Yes, I have those choices in the drop down box to the left of the output button.  You are correct.  The choice is printer, which I selected.

Karen

HI Karen,

Just to be sure...

1. You select "Printer" from the dropdown (not "Print file")
2. Then you click the Output button.

After that you should get the standard Windows print dialog.

If you do not see it, see if it is hidden behind some other window.

Thanks,

Jeff

I make sure I choose Printer, then hit the Output button.  Nothing.  I minimized all Birder's Diary windows, leaving a wide open Desktop.  Still nothing.  I checked my 3 printers in Control Panel.  None had a print job waiting.  The command to print doesn't seem to be reaching Windows Vista.

Karen

Jeff,

Sorry I didn't respond to your 6/13/08 reply.  I was away for a while. I would like for you to look at my computer.  Please offer another window of time and I will answer you.

Karen

Jeff,

Tonight between 6 and 8 mountain time (5 and 7 pacific time?) is fine.  Let me know what I need to do.

Karen

Hi Karen,

When you get this, please

1. go to the Support :: Desktop Sharing page on this site
2. READ the instructions
3. Click on the Start Session button

If you encounter problems, post back here or email me at jeff@birdersdiary.com.

Jeff

Karen has an HP computer; 64-bit machine (most machines are 32-bit) with an HP printer.

This print issue is a known problem with HP printer drivers on 64-bit machines. HP should have a fix or update to this problem on their web site.

In the meantime, Karen - and others with such a setup - can output their reports to PDF format, then open the PDF file and print from there.

fyi

Jeff

Hello Beatrice,

If you are getting a "save as" screen, then it sounds as if your have something other than "printer" selected in your 'output' dropdown. Make sure printer is selected in that dropdown and tell me what happens then.

You can save to PDF and then open and print from there. That is good.

You say previously used to be able to print directly. What happened between when it used to work and now that it does not?

You are on Windows XP (you say "SP" above) I assume. If so, then that should be 32-bit and this would not be the problem. Let me know if this is not correct.

You also say that "when saved, the file is something you cannot open". What is selected in the "Output" dropdown when you do this?

Let's start here. Please answer all the questions above and let me know.

Thanks

Jeff

p.s. this is exactly 3 years to the day from the last post on this thread... Ooooohhh