Re-loading BDv36 > Product Forums > Birder's Diary

Birder's Diary

Home
Product Info
       Features and Screen Shots
       Version 3.7 Information
       Licensing Explained
       Why Choose Birder's Diary?
       Why eBird won't replace Birder's Diary
       Upgrading from 2.x or 3.0
       Program Requirements
Purchase
       Instructions
       Birder's Diary Online Store
       Logon to the Online Store
       Gift Giving
Downloads
       Downloads
       Bug Fixes
Support
       Product Forums
       Forum Instructions
       Support Info
       File Upload
       Online Users Guide
       Desktop Sharing
More...
       Testimonials
       Feedback
       Contact
       Competitors
       Birding Related

Thursday, February 09, 2012

FAQ - Current Support Issues Everyone Should Know About

Minimize

Q. Correctly activating your Birder's Diary user license on the Windows Vista or Windows 7 operating system.

Q. Petey (the talking parrot) and Online Help not supported under Windows Vista - but they still work.

Q. Birder's Diary reports RTE 13 when attempting to Add or View/Edit sightings.

Q. Run-time Error 48 - File Not Found - 'SKCA32.DLL'

Q. After installing and running Birder's Dary on Windows 7, you get a COMPATIBILITY message concerning MSagent.

Birder's Diary Forums

Minimize

Forums

Search

Forums > Birder's Diary > Technical Support

Subject: Re-loading BDv36

You are not authorized to post a reply.

Author

Messages

cheikkinen User is Offline

User is Offline

Posts:28

Reliable Poster

03/14/2009 6:07 PM	Alert
Hi, My BD program got corrupted somehow, and I'm attempting to replace it on my computer (running XP Home version). I'm getting messages that the program is unable to detect the database in C:Birder's Diary/Data/database.mdb. When I reinstalled, I downloaded BDv36 from the web site, and then I replaced the "data" file that automatically comes with my backup database. Any idea what's happening. When I downloaded, I left my Kaspersky antivirus on -- could that be the problem? Chuck Heikkinen

cowboyinbrla User is Offline

User is Offline

Posts:270

Veteran Member

03/14/2009 11:44 PM	Alert
Chuck, The problem is probably in the name of the database. Birder's Diary uses a file called "database.mdb" to store information in. When it creates a backup file, it saves the backup (by default) as database_bck.mdb. So if you deleted database.mdb, and just dropped database_bck.mdb in its place, the program will not know there is a valid database available. If that's the case, rename the file from database_bck.mdb to database.mdb (right-click on the file, then choose "rename", and change the name accordingly). If that's not the case, Jeff may have more ideas, but ordinarily anti-virus programs, acting properly, shouldn't trigger something like that. Kevin Morgan

cheikkinen User is Offline

User is Offline

Posts:28

Reliable Poster

03/15/2009 3:21 PM	Alert
Hi Kevin, I found a copy of the saved database, and all seems now to be working well. Thanks, Kevin! Chuck

You are not authorized to post a reply.

Forums > Birder's Diary > Technical Support > Re-loading BDv36

ActiveForums 3.6

Support Tools

Minimize

Title

Owner

Category

Modified Date

Size (Kb)

Copyright 2011 by Jones Technologies LLC Terms Of Use Privacy Statement