Hi Bill,

At 11:30am (I assume EDT) please send email to support@birdersdiary.com and we will continue from there.

Jeff

Hello Bill,

I responded to your email with instructions right after I received it. I have not heard anything from you since then.

Let me know please.
Jeff

Jeff,

Thanks for your help. It is astonishing the improvements you were able to make in such a short time. I am looking forward to updates. What a benefit to have such great tech support!

                               Bill

Jeff,

  Diary is now working beautifully on Vista. One problem remains however. When I try to backup to my external harddrive, everything goes well until I actually try to save. Then I get the message "Database already exists (Error #3204). What change do I have to make?

  I will check back later today.

           Bill

Hello Bill.

Please read the Online Help topic on this web site for the Backup window (Support => Online Users Guide, then go to Windows => Backup/Restore Window).

You must backup to your local hard drive and then use Windows Explorer to move it to any external hard drive.

Your error doesn't make sense to me. I don't understand, everything goes well until I actually try to save it. Please walk me through exactly every step up to that error.

Jeff

 

Jeff,

    Here are the steps:

1. Would you like to backup?      I choose "Yes"   goes to:

2. Hard disk list. My external hard-drive is listed correctly as F:      I hit "backup"    goes to:

3. Backup already exists. Want to overwrite it with a new copy?   I hit "yes"     goes to:

4. You requested a backup from C: data\database.mbl to F:     I hit "yes"    goes to:

5. Error window message listed above.

Hi Bill,

Cannot I get onto your system today to see this for myself please?

Jeff

Hi Bill,

Quick followup:

First - thanks for the details you provided above.

Seconde - after re-reading the error now - is it possible that the backup you are trying to overwrite on your external hard drive is marked as ReadOnly - and therefore prevents you from overwriting the existing file?

Try this - please backup to F: drive again - but this time, specify a new filename - such as "BDbackup20090527.mdb". See if that doesn't work for you.

Let me know,

Jeff

Jeff,

    Just checked in, I will try now.

 Bill

Jeff,

      Bingo! I used the exact title you gave, and it worked. Thanks.

                                           Bill

Great! Thanks for the update Bill. Just change the name from now on to reflect the date of the backup and you should be good.

Jeff