jmberry 
Posts:23
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| 07/19/2009 8:43 AM |
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I'm running a licensed version of Birder's Diary 3.5 and since yesterday I've been getting this message:
"Error with License Control. ErrNum=9, Description="
What hs happened? I have a copy of my paid invoice from April 2006. |
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jjones
Posts:5104
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| 07/19/2009 9:56 AM |
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Hello:
Sounds like you installed some software recently that overwrote some things on your system. First try rebooting. If that doesn't fix the error, then re-run the v3.5 installation from the bottom of the downloads page on this site. It will not overwrite your data in any way and should fix this. It only takes a couple minutes.
Let me know either way please,
Jeff |
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Birder's Diary Technical Support |
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jmberry
Posts:23
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| 07/19/2009 12:02 PM |
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| Jeff, I downloaded and ran the "Birder's Diary V3.5.56 Single Setup" donlload and it did not fix the problem I get the same error message. Jim |
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jmberry
Posts:23
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| 07/19/2009 12:53 PM |
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| And, yes Installed new CA security software. Jim |
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jjones
Posts:5104
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| 07/20/2009 11:41 AM |
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Hi Jim,
I downloaded and ran the "Birder's Diary V3.5.56 Single Setup" donlload and it did not fix the problem I get the same error message.
Did you run the setup file - such that you re-ran the installation completely? Or did you just download the file?
Installed new CA security software.
Not familiar with this - but if the above does not work, then I would assume that you need to tweak or remove this new software.
Let me know,
Jeff |
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Birder's Diary Technical Support |
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jmberry
Posts:23
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| 07/25/2009 2:33 PM |
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Jeff, still no luck. I just ran setup again. went through the install wizard etc. I still get the message:
Application is not licensed on this computer
You are running a demo version
You have 24 days left in your demo
My newly installed CA security software is a very common anti virus, malware, etc security suite like Symantek's Norton security suite. It doesn't seem right that I uninstall my security system to run Birder's Diary. Is there another fix? What if I reinstalled it from the Cd-ROM/ Jim |
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cowboyinbrla
Posts:270
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| 07/25/2009 10:58 PM |
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Jim,
Couple of ideas (until Jeff returns): My thought is that the install process may have been successful, but upon reinstalling, you may need to reactivate your program. If installing CA "broke" something, it could be it also broke the activation. (That's a different problem from having overwritten a program file).
1. If you're running Vista rather than XP, remember that you'll have to activate Brder's Diary while running it as an administrator, rather than as a standard user. There's a link to the procedure for this at the top of the forums here.
2. You shouldn't have to uninstall CA Security, but almost every security software package has a mode where you can temporarily disable it in order to install a new program. If CA is interfering, you should be able to temporarily turn it off long enough to get BD installed and activating, then turn it back on.
I'd suggest trying those options (first try to activate, using the Vista option if necessary; then if that doesn't work, turn off CA, try to activate, and then turn CA back on).
Kevin Morgan |
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jmberry
Posts:23
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| 07/26/2009 10:05 AM |
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Sorry Kevin I tried it, but it did not work. Here's what I did:
I disabled, program protection, firewall, anti-spyware, anti-virus and anti-spam then I reran "setup." I then opened Birder's Diary and got the very same error message as above, but itnow says aI have 23 days left in my demo.
I'm running Windows XP.
Jim Berry |
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cowboyinbrla
Posts:270
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| 07/26/2009 5:08 PM |
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Jim,
Maybe I'm overlooking something here - but while I see where you re-ran the setup, I don't see where you said you tried to re-activate the program. Activation is a separate step from installation.
Installation only re-installs the program onto your system, replacing any corrupted program files and so forth. Activation is a process that contacts the Birder's Diary system and checks the registration information you entered against BD's records for what you've paid for - and turns off the 30-day demo countdown. In turning off that countdown, it stores some information in your computer registry. If that information got messed up, you'd have to re-activate the software after re-installing it--and otherwise, it would think the re-installed copy was a demo copy.
The reason I think this may be the issue is that you're getting the "Demo mode" message instead of the original "Error with license control" message - and THAT original message suggests that the licensing information got messed up, which (might) cause it to re-set to demo mode.
Activation is accessed by clicking "Help -> License Information" and clicking on either "Unlock now" (if you have your unlocking codes) or "Unlock by email", where the system will give you two codes to send via email to Jeff and he'll send back the unlocking information. If you haven't done this step yet, that will probably complete solving the problem. |
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jjones
Posts:5104
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| 07/27/2009 8:42 PM |
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Kevin - thanks for all your help.  I was gone for 3 days.
Hi Jim,
Yes - you appear to no longer be getting the error that you posted in your first post above. So, we have made progress. Now, as Kevin suggested, the solution is to get your license activated again.
I see that you have the 3.0 to 3.5 upgrade license. And to get that special one activated, we need to follow the procedure below:
- Start v3.5
- You will get the Demo window
- Click on the Unlock by Phone (or is it "Unlock by Email" in that version) button.
- Reply here with the two user codes you find on that window. Keep BD open and running until I reply.
- I will respond with the two reg key codes that you will enter to activate your license.
I will wait to hear back.
Thanks,
Jeff |
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Birder's Diary Technical Support |
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jmberry
Posts:23
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| 07/28/2009 6:10 PM |
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| Thanks Jeff, I just replied with the 2 user codes shown. I'll wait to hear from you. Jim |
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jjones
Posts:5104
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| 07/29/2009 12:05 PM |
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Posted By jmberry on 07/28/2009 6:10 PM
Thanks Jeff, I just replied with the 2 user codes shown. I'll wait to hear from you. Jim
Hi Jim,
Please post the two user codes here. I am not sure where you sent them but I did not get them.
Thanks,
Jeff |
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Birder's Diary Technical Support |
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jmberry
Posts:23
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| 07/29/2009 6:10 PM |
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They came up in the registration window. I then hit OK and that was that.
They are:
User Code 1 - 289127523 and
User Code 2 - 8382919 |
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jjones
Posts:5104
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| 07/30/2009 8:32 AM |
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Ok Jim, here are the two reg key codes that you enter on the same window:
671639062
1795465329
Let me know please,
Jeff |
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Birder's Diary Technical Support |
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jmberry
Posts:23
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| 08/04/2009 6:11 PM |
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| Fixed! Thanks, Jeff |
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jjones
Posts:5104
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| 08/04/2009 10:13 PM |
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Fantastic. Thanks so much for letting us know Jim.
Let me know if we can assist with anything else.
Jeff |
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Birder's Diary Technical Support |
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