Friday, September 10, 2010
 
FAQ - Current Support Issues Everyone Should Know About
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Subject: Macro (1037)
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BunclodyBoy User is Offline
Posts:3
Occasional Poster

10/11/2009 7:19 AM Alert 

I am trying to access video tutorials but get an error message There was a problem running the macro (1037) I am running Vista and have the latest Adobe Macromedia Flash Player.  Is there something else I should be doing?

jjones User is Offline
Posts:3948
Veteran Member


10/11/2009 10:53 AM Alert 

Hello:

Under Vista, the link to the videos from within the help file will not work. You can still access and run the videos. You will find them using Windows Explorer under c:\Birder's Diary\help\*.swf.

Note: The videos have not been updated since v3.0. The cost to produce them was greater than the projected benefit to most users. They are still included however and most are applicable and useful to some users.

Let me know if I can assist further please,

Jeff


Birder's Diary Technical Support
BunclodyBoy User is Offline
Posts:3
Occasional Poster

10/11/2009 11:33 AM Alert 
Jeff,

Unfortunately whenever I try to access any part of the hep file I get the same error message and seem to be locked out the complete help file. When I try the link you gave me I get another error message telling me that file cannot be found and to check spelling.

John
jjones User is Offline
Posts:3948
Veteran Member


10/11/2009 11:44 AM Alert 

Hi John,

See the FAQ at the top of this page for getting the download that allows the rest of the help file to work.

By link, I assume you are talking about c:\birder's diary\help\. When you installed BD, downloading the video tutorials was an option that you had to select; else the default was not to download the tutorials. This is easily remedied. Simply re-run the installation and check the option for download/install videos. Re-running the installation will not cause any problems otherwise.

Jeff


Birder's Diary Technical Support
BunclodyBoy User is Offline
Posts:3
Occasional Poster

10/12/2009 1:27 PM Alert 
Jeff

That seems to have fixed it, Thanks

John
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