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You Are Here: Support   »   Product Forums Friday, February 10, 2012
 
FAQ - Current Support Issues Everyone Should Know About
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Forums > Birder's Diary > Technical Support
Subject: Email change
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jmcvoy User is Offline Posts:26 Reliable Poster
12/02/2009 3:07 PM Alert 

I recently switched my email from Comcast to Verizon. When I tried to retrieve me license numbers from the store, an email was sent to my old address. How do I fix this?? My current address is jmcvoy@verizon.net the old address has not been valid for a couple of months. I thought I already updated my email with you folks, but maybe not?

Jim McVoy

Coatesville, PA
jjones User is Offline Posts:5105 Veteran Member
12/02/2009 4:00 PM Alert 
Hi Jim,

I assume you logged onto the Online Store to request your licenses. Let me know if I am wrong. When there, you can update your account/profile and change the email address yourself. If you can't find the way to do this, let me know and I will change it for you. Just logon to the Online Store again using a licenseID or customerID and your password. Then change your email address.

Jeff
Birder's Diary Technical Support
jmcvoy User is Offline Posts:26 Reliable Poster
12/02/2009 8:49 PM Alert 
The problem is that when I try to log onto the Online Store using my user name and password, I get the message "only enter digits" or some such. My email address is fine in the main log on page, but I cannot get to the Online Store without my customer ID, and then the information gets sent to an invalid email address. I just found my customer ID number, so I am going to try one more time.
jmcvoy User is Offline Posts:26 Reliable Poster
12/02/2009 8:55 PM Alert 
Never mind. I finally located my customer ID and got logged in to the store. I have updated both email and phone. Sorry about that. I want to install Birder's Diary on our new notebook that we plan to use when we travel. I assume my licenses allow that. Thanks for your help.
jjones User is Offline Posts:5105 Veteran Member
12/02/2009 9:00 PM Alert 
Hi Jim,

Glad you got it going. Yes - you can install and use BD on as many computers as you own and use. Nothing more to purchase.

Let me know if I can assist with anything else.
Jeff
Birder's Diary Technical Support
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Forums > Birder's Diary > Technical Support > Email change



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