Jeff, Jim Berry here.  It's spring and I'm ready to start adding birds into BD.  Afetr the problems with my old computer, Vista and CA antivirus I have rebuilt my computer and installed Windows 7.  I installed BD 3.0 from my original CD, then downloaded the 3.5 upgrade and entered my ID # and password I received with it from my on-line order.  When I attempt to run BD 3.5 I get the unlock screen and enter my info.  It says my 3.5 ugrade won't work because my original 3.0 was not a licensed version.  Please get me back in action.  Jim

Hi Jim,

Please do the following for that license:

• Close BD if running
• Right-click on the 3.5 BD icon and choose "Run as admin"
• The license info window comes up
• Click on Unlock by Phone (or is it Unlock by Email?)
• Reply here with the two user codes on that window; keep this window open until I respond
• I will reply with the two reg key codes that you will enter.
• That will activate your v3.5 license
• Now activate your Tax list license using the Unlock Now button.

Jeff

Here you go Jim:

661174891
1795465329

Let me know if I can assist with anything else.

thanks,

Jeff

Hi Jim,

You must be using the wrong License. Yours is 60551313. If this still presents a problem please email me at support@birdersdiary.com and I will forward your password also.

Jeff