Hello, Jeff. This is Damian (Pamela's computer guy). I'm with Pamela now, and we've installed Windows 7 onto her machine. I did a backup beforehand so I could import it once we got the new OS set up, but none of the information we've tried to put in to unlock the software works.

Is there any way you could email Pamela and let her know how to go about recovering her License ID and password?

I'll be back tomorrow sometime between Noon and 4 or 5pm, eastern time. I know weekends aren't the best for you, but I'll check this forum for a response when I come back tomorrow. Pamela will also be checking her email. If you don't have it, it is: grandmere@att.net

Thank you!

Damian & Pamela

You might be able to do this....

Go to PURCHASE then to LOGIN TO STORE at the top of the page.

You can use Pamela's email address and try to figure out her likely password to login.

If you can do this, her product info can be found there.

Lot's of ifs.

Godd luck!  Al Ahlgrim

Pamela and Damian are up and running,

They have their license information and I reset the activation counts as required.

Thanks everyone and very sorry for my delayed involvement. A death in the family caught me unprepared for dealing with support on the road last week.

Glad all is working now.

Jeff