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Birder's Diary

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Friday, February 10, 2012

FAQ - Current Support Issues Everyone Should Know About

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Q. Correctly activating your Birder's Diary user license on the Windows Vista or Windows 7 operating system.

Q. Petey (the talking parrot) and Online Help not supported under Windows Vista - but they still work.

Q. Birder's Diary reports RTE 13 when attempting to Add or View/Edit sightings.

Q. Run-time Error 48 - File Not Found - 'SKCA32.DLL'

Q. After installing and running Birder's Dary on Windows 7, you get a COMPATIBILITY message concerning MSagent.

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Forums > Birder's Diary > Technical Support

Subject: Move BD to new computer

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fernwren

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Posts:1

Occasional Poster

07/17/2010 7:57 PM	Alert
I have not used this program in a long time and the computer that I registered it on is now defunct. I did not save the password I used to register the product, because of course, I assumed that having the original software and key would be sufficient as it is for all others, and now I cannot log in, and I see no option for retrieving my legitimate password. I also need to upgrade this software 3.0 so that it will work on windows 7.

jjones

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Posts:5104 Veteran Member

Veteran Member

07/19/2010 10:23 AM	Alert
Hello Stephanie, Activating V3.0 does not require a registration key or password. A license activation program is available for you (you must be logged into this site to see it) at the bottom of the Product Info >> Upgrading from 2.x or 3.0 page. Your old username/password with Thayer will not work on this site or the Online Store. So simply register anew at both (as you have already done for this site). If you have a backup/copy of your v3.0 database. That is all you need to install and run v3.0 on your Windows 7 computer or to upgrade that data to v3.6 if you decide to upgrade. Instructions for moving BD to a new computer can be found here: http://www.birdersdiary.com/Documentation/BDV37/How_To/Move_Birder_s_Diary_to_a_new_Computer.htm And of course, the "Upgrading from 2.x or 3.0" page referenced above has all the details you need for upgrading from 3.0 to 3.6. Let me know if I can assist with anything further. Jeff

Birder's Diary Technical Support

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Forums > Birder's Diary > Technical Support > Move BD to new computer

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