Hi Jean,
Is there any more text to the error at all?
The screen capture utility saves the file to the location you specify when you setup the utility. To check to see where it is saving it, right-click on the icon (yellow hand) in the system tray (lower right of your screen, where the time is) and choose Open; then select the To TAB; then look in the Folder field for the location. Also check the File Type on that same TAB for the file extension it will give it.
Does this happen on keyboard entry or checklist entry?
Have you tried simpy re-running the BD installation from the Downloads page on this site? Do not deinstall BD from your system. Do nothing more than re-run the installation here and see if it resets what has been corrupted on your system.
Let's start here,
Jeff |