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You Are Here: Support   »   Product Forums Wednesday, February 08, 2012
 
FAQ - Current Support Issues Everyone Should Know About
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Forums > Birder's Diary > Tips and Tricks; Advanced Features; Power Users
Subject: product license number
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Author Messages
vicleipzig User is Offline Posts:13 Moderate Poster
03/13/2010 1:15 PM Alert 

Jeff, 

I have re-downloaded and re-installed BD.  Now I need my product license number to activate BD, but I cannot locate that number.  Can you send it to me?

Vic  
jjones User is Offline Posts:5092 Veteran Member
03/13/2010 6:07 PM Alert 
Will send it via email next Vic.

Jeff
Birder's Diary Technical Support
vicleipzig User is Offline Posts:13 Moderate Poster
03/13/2010 11:52 PM Alert 
Jeff,
After downloading BD on my Vista system, I followed instructions and got the license box as described. But couldn't find my license ID. You sent it to me, thank you. Now when I right click the icon and click Run as Admin, I don't get the license box, but rather the error box "Run Time Error 13,Type Mismatch." I see that users can get that error box under other circumstances and I see how to fix it for those other circumstances. What about my situation? How to fix?
Vic
jjones User is Offline Posts:5092 Veteran Member
03/14/2010 10:17 AM Alert 

Hi Vic,

Interesting. I have seen this one other time on Vista. Follow the instructions at the top of this page for RTE13, but just delete everything under HKEY_CURRENT_USER\Software\Birders Diary\Settings. Then restart BD and all should be fine.

Jeff
Birder's Diary Technical Support
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Forums > Birder's Diary > Tips and Tricks; Advanced Features; Power Users > product license number


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